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Business Process Improvement


Continuous improvement is a method for identifying opportunities for streamlining work and reducing waste. Efficient workflows save time and money, allowing you to reduce wasted time and effort. For example, projects that involve shifting deadlines, changing priorities and other complexities are usually filled with opportunities to improve. It’s just that no one has taken action on that opportunity.

Learning Objectives

  • To understand what Basic Continuous Improvement means
  • To understand what a Business Process is and what the characteristics and design components of a business process are
  • To understand what the reasons for a dysfunctional process are (why, when, where, who, how)
  • To understand and practise the 5 steps in improving a specific process