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Resolving Interpersonal Conflict

Introduction

We have all experienced times in our lives when we lacked the skills we needed to communicate honestly and empathically with others. Sometimes in our lives we have all been aggressive, judgemental and hypercritical, or even passive, apathetic and defensive. In this workshop we want to look at and discover what conflict is, how we react upon it and how we can “work” with conflict in a constructive manner.

Learning Objectives

  • Understand the role of conflict in interpersonal relationships
  • Understand the stages of conflict
  • Understand your own conflict management style
  • Manage interpersonal conflict more effectively
  • Understand the essence of conflict and why it happens
  • Understand the reasons why we suppress conflict
  • Assist to help others handle conflict by being an effective third party
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