Kaap Agri has been a valued client of TSM Consulting for many years. We are responsible for the client service training for all employees of Kaap Agri. Recently, the training has been extended and a tailor-made, client service training programme has been developed for Kaap Agri’s Forecourt Attendants.
The feedback regarding these training sessions has been very positive with Forecourt Attendants stating that they regard the programme as very insightful and valuable.
Quite a few training sessions had been presented over the past few months, including branches in Namibia. The most recent training sessions were held in Patensie and Kraaifontein. A further benefit of this programme is the NQF Level 2 accreditation of the programme. The client service training material also covers aspects such as safety, especially in consideration of the possible dangers at a forecourt.
TSM Consulting thoroughly enjoys these training sessions and is looking forward to the upcoming sessions next year.