Customer Service Training for Kaap Agri Petrol Attendants in PE

TSM Consulting was privileged to train the new Petrol Attendants of Kaap-Agri on Customer Service Principles in Port Elizabeth. Kaap-Agri is the proud owner of three new petrol stations situated in Stanford, Motherwell and Fig Tree. The three training sessions were a huge success and the Petrol Attendants enjoyed the full-day sessions.They each received a learner guide and participated in groups to complete activities. At the end of the day they wrote an exam to qualify for the NQF 2 certificate in Customer Services for Petrol Attendants.

Why is the training important?

The Petrol Attendants learned about the Five Principles of Customer Services and the importance of customers to any business. They need to realise that by offering their customers the highest level of service, the business will prosper. The key to outstanding Customer Service is not just to meet the expectations of the customer, but to go the extra mile.

The training sessions were very practical: the participants got the opportunity to practise their new skills in role-plays as well as doing exercises on the forecourt.

It was a meaningful few days and an absolute pleasure to interact with the participants.

We are looking forward to many more training sessions at Kaap-Agri!

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