To show a consistent profitability and performance in a turbulent industry is not easy, every company need to have the ability to build and sustain high performance/sustainable relationships between managers, employees, suppliers and clients. To create this sustainability is not easy and it depends on a set of practices to build and sustain strong relationships […]
Continue readingAuthor Archive: TSMAdmin
Top 10 Drivers of Organizational Wellbeing During Covid-19
Place plays a massive role in how we think about managing business. The “where” of work has helped us understand, organize, and quickly answer “who’s”, “what’s”, and “when’s” by having everyone physically accessible. Be it a short hallway conversation, or a walk to another department, or the ability to read the room as part of […]
Continue readingManaging employee engagement critical to avoiding negative workplace behaviour
Just ask any seasoned HR pro. Employees who are high on the job engagement scale are devoted, attentive and focused in their work roles, traits that modern organisations crave in their workforce. However, just-published findings from a prominent Hong Kong business school has revealed that while employee engagement is essential to a company’s staff, it’s […]
Continue readingLeading with Agility in a Crisis
Leading with Agility in a Crisis
Continue readingCustomer Service Training for Kaap Agri Petrol Attendants in PE
TSM Consulting was privileged to train the new Petrol Attendants of Kaap-Agri on Customer Service Principles in Port Elizabeth. Kaap-Agri is the proud owner of three new petrol stations situated in Stanford, Motherwell and Fig Tree. The three training sessions were a huge success and the Petrol Attendants enjoyed the full-day sessions.They each received a […]
Continue readingBuilding Sustainable Client Relationships Workshop
To show a consistent profitability and performance in a turbulent industry is not easy. Every company needs to have the ability to build and sustain high performance/sustainable relationships between managers, employees, suppliers and clients. Creating this sustainability depends on a set of practices to build and sustain strong relationships among those who are critical to […]
Continue readingTips for the interview and creating a good impression
The objective of the interview is to convince the interviewer that you are the most qualified potential team member. Make a good first impression. Remember, your first impression may be the ONLY impression you make. You don’t get a second chance to make a first impression. Do your homework prior to the interview. Reading a […]
Continue readingClient Service Training for Kaap Agri Forecourt Attendants
Kaap Agri has been a valued client of TSM Consulting for many years. We are responsible for the client service training for all employees of Kaap Agri. Recently, the training has been extended and a tailor-made, client service training programme has been developed for Kaap Agri’s Forecourt Attendants. The feedback regarding these training sessions has […]
Continue readingCoaching
Coaching Why Coaching? I suppose this question is easily formulated due to the uncertainty of this new age learning method. After listening to “The Coach” – Johan Brits – at a successful network breakfast seminar arranged by TSM Consulting, this uncertain term made much more sense! The most important step during Coaching is to […]
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