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Business Process Improvement


Continuous improvement is a method for identifying opportunities for streamlining work and reducing waste. Efficient workflows save time and money, allowing you to reduce wasted time and effort. For example, projects that involve shifting deadlines, changing priorities and other complexities are usually filled with opportunities to improve. Take action to use that opportunity.

Learning Objectives

  • To understand what Basic Continuous Improvement means
  • To understand what a Business Process is as well as its characteristics and design components
  • To understand the reasons for a dysfunctional process (why, when, where, who, how)
  • To understand and practise the 5 steps in improving a specific process

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