Business Writing Skills & Etiquette

Introduction

We tend to do our tasks as quickly as possible, and we don’t bother much about grammar. We need to take pride in our work; we need to ensure that the work we produce in the working environment is of a high standard. This workshop will assist with the necessary skills.

Learning Objectives

Describe business etiquette and how to present a professional appearance
Practise cubicle and office etiquette
Develop positive co-worker relationships and avoid rumours, gossip and conflicts
Compose professional e-mail messages
Describe telephone courtesy and how to apply it while using the telephone
Organise information more effectively prior to business writing
Write business correspondence and reports more effectively
Edit business correspondence and reports more effectively
Communicate more effectively when using electronic communication