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Business Writing Skills & Etiquette


We tend to do our tasks as quickly as possible, and we don’t bother much about grammar. We need to take pride in our work; we need to ensure that the work we produce in the working environment is of a high standard. This workshop will assist with the necessary skills.

Learning Objectives

  • Describe business etiquette and how to present a professional appearance
  • Practise cubicle and office etiquette
  • Develop positive co-worker relationships and avoid rumours, gossip and conflicts
  • Compose professional e-mail messages
  • Describe telephone courtesy and how to apply it while using the telephone
  • Organise information more effectively prior to business writing
  • Write business correspondence and reports more effectively
  • Edit business correspondence and reports more effectively
  • Communicate more effectively when using electronic communication

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