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Introduction to Emotional Intelligence


“Before you can lead others and before you can help others, you have to discover yourself.”   Daniel Goleman

Learning Objectives

  • Understand the historical perspective of intelligence
  • Explain the concept and elements of emotional intelligence
  • Understand the relationship between IQ and EQ
  • Know and understand the seven different types of intelligence
  • Understand the importance of social/human skills in the business environment
  • Be familiar with research on the impact of emotional intelligence in the workplace
  • Understand and practise how to develop emotional competence
  • Enhance one’s interpersonal relationships by becoming more emphatic and using the right communication techniques for a specific situation
  • To be able to handle conflict more constructively

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