To show a consistent profitability and performance in a turbulent industry is not easy. Every company needs to have the ability to build and sustain high performance/sustainable relationships between managers, employees, suppliers and clients. Creating this sustainability depends on a set of practices to build and sustain strong relationships among those who are critical to the organisation’s success. The workshop aims to facilitate and review the following points: • Understand the importance and value of legendary client service • Understand the origins of the client value profit chain and the life-time value of clients • Know how to receive a diverse group of clients professionallyRead More →

  Coaching Why Coaching? I suppose this question is easily formulated due to the uncertainty of this new age learning method. After listening to “The Coach” – Johan Brits – at a successful network breakfast seminar arranged by TSM Consulting, this uncertain term made much more sense! The most important step during Coaching is to choose the right Coach that will “fit” with company and the individual. There are numerous “chancers” that don’t have the credentials and unfortunately damage the image of coaching. A successful Coach must have life and work experience as well as the qualifications to be able to make a substantial differenceRead More →

It is almost the end of the year. The time that one normally reflects on what was achieved,  what still needs to be done, and what will be the new goals for the future. The following piece is quoted from the book, Zest for Life, written by Dawn Breslin. It is thought provoking and I would like to share it with you. “The Oxford Dictionary defines success as: “favourable outcome of accomplishment, attainment of wealth, fame or position”. For so many of us, the emphasis in our school years was about being the best in everything and always striving to do better. Success and competitionRead More →