TSM Consulting was privileged to train the new Petrol Attendants of Kaap-Agri on Customer Service Principles in Port Elizabeth. Kaap-Agri is the proud owner of three new petrol stations situated in Stanford, Motherwell and Fig Tree. The three training sessions were a huge success and the Petrol Attendants enjoyed the full-day sessions.They each received a learner guide and participated in groups to complete activities. At the end of the day they wrote an exam to qualify for the NQF 2 certificate in Customer Services for Petrol Attendants. Why is the training important? The Petrol Attendants learned about the Five Principles of Customer Services and theRead More →

To show a consistent profitability and performance in a turbulent industry is not easy. Every company needs to have the ability to build and sustain high performance/sustainable relationships between managers, employees, suppliers and clients. Creating this sustainability depends on a set of practices to build and sustain strong relationships among those who are critical to the organisation’s success. The workshop aims to facilitate and review the following points: • Understand the importance and value of legendary client service • Understand the origins of the client value profit chain and the life-time value of clients • Know how to receive a diverse group of clients professionallyRead More →

Kaap Agri has been a valued client of TSM Consulting for many years. We are responsible for the client service training for all employees of Kaap Agri. Recently, the training has been extended and a tailor-made, client service training programme has been developed for Kaap Agri’s Forecourt Attendants. The feedback regarding these training sessions has been very positive with Forecourt Attendants stating that they regard the programme as very insightful and valuable. Quite a few training sessions have been presented over the past few months, including branches in Namibia.  The most recent training sessions were held in Patensie and Kraaifontein. A further benefit of thisRead More →

Today TSM Consulting presented their first workshop in Ghana to the Local Government Service Secretariat in Accra, it was a workshop on Business Writing and Etiquette Skills. The participants enjoyed it tremendously.  Business etiquette can influence your ability to succeed in your career.  It organises and shapes your behaviour into a predictable and professional manner.  When your behaviour matched what people expect, they can focus on your message and not waste time with interpretation.  When you interact with customers, serious missteps in etiquette can lead to a loss of respect and reputation for you and your company.  In some situations they can even cause clientsRead More →

TSM Consulting is expanding and one of the avenues is venturing into Ghana.  What an amazing experience! Not knowing what to expect, was a bit daunting, but the friendliness of the people in Ghana made it easier. The humid weather was something to adapt to, but luckily air conditioned offices welcomed us. We are very excited about the possibilities that Ghana has to offer. Anglo Gold Ashanti is already one of our clients and it is a real pleasure doing business with them. TSM Consulting appointed Isaac Okwaning who is born and bred in Ghana. He enjoys the traditional Ghanaian dishes. Exploring the city isRead More →

Well, the answer is a very definite YES! During May and June, 10 employees from MPact participated in a Junior Management Development Programme that was presented by TSM Consulting.  The programme was implemented over a period of nine weeks and because of the workload of the employees they had to do it on Saturdays.  This group was really extraordinary, no doom and gloom from their side because it is on a Saturday. Every Saturday was fun and it was an absolute pleasure to work with these great people. The programme consisted of various different aspects that play a significant role in being a successful managerRead More →

Who in today’s society is not busy texting, tweeting or blogging? Everything is happening at a fast pace, we tend to do our tasks as quick as possible, and we don’t bother much about grammar. Maybe it has taken its toll on our writing ability?!!!. Not maybe, it has completely destroyed our ability to write in a professional manner. Homophone’s has become an everyday occurrence, gr8 (great), 2moro (tomorrow), ur (you are).  This phenomenon led to lazy, sloppy spelling. E-mails with no punctuation, no capital letters and misspelled words, does not just give a negative impression it is horrifying at its best. To have aRead More →

What now and what about my family? Retrenchment became a “household” name in the homes of many South African families, due to the downturn of the economy as well as the effects of the Global recession. Retrenchment causes financial and emotional distress. It is important that you, during this difficult time, take care of yourself to enable you to be strong for your family. It is important that you discuss the situation with your partner/spouse, and see how these changed circumstances will affect your family. You don’t want to scare your children, but neither do you want to generalise the situation and say that itRead More →