Customer Service Training for Kaap Agri Petrol Attendants in PE

TSM Consulting was privileged to train the new Petrol Attendants of Kaap-Agri on Customer Service Principles in Port Elizabeth. Kaap-Agri is the proud owner of three new petrol stations situated in Stanford, Motherwell and Fig Tree. The three training sessions were a huge success and the Petrol Attendants enjoyed the full-day sessions.They each received a learner guide and participated in groups t...
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Building Sustainable Client Relationships Workshop

To show a consistent profitability and performance in a turbulent industry is not easy. Every company needs to have the ability to build and sustain high performance/sustainable relationships between managers, employees, suppliers and clients. Creating this sustainability depends on a set of practices to build and sustain strong relationships among those who are critical to the organisation’s succ...
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Client Service Training for Kaap Agri Forecourt Attendants

Kaap Agri has been a valued client of TSM Consulting for many years. We are responsible for the client service training for all employees of Kaap Agri. Recently, the training has been extended and a tailor-made, client service training programme has been developed for Kaap Agri’s Forecourt Attendants. The feedback regarding these training sessions has been very positive with Forecourt Attendant...
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Our First Workshop in Ghana!

Today TSM Consulting presented their first workshop in Ghana to the Local Government Service Secretariat in Accra, it was a workshop on Business Writing and Etiquette Skills. The participants enjoyed it tremendously.  Business etiquette can influence your ability to succeed in your career.  It organises and shapes your behaviour into a predictable and professional manner.  When your behaviour mat...
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Working life in Ghana!

TSM Consulting is expanding and one of the avenues is venturing into Ghana.  What an amazing experience! Not knowing what to expect, was a bit daunting, but the friendliness of the people in Ghana made it easier. The humid weather was something to adapt to, but luckily air conditioned offices welcomed us. We are very excited about the possibilities that Ghana has to offer. Anglo Gold Ashanti is ...
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August the month for women at Handmade Roses

TSM Consulting had the privilege of presenting a Personal Mastery Workshop on the 20th of August 2012 at the premises of Roses Handmade in Paarl. This workshop was attended by 55 wonderful ladies. The day was filled with fun, laughter, learning and a lucky draw that put the cherry on the end of the day. The purpose of the workshop was to explore how Personal Mastery can enable us to live li...
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Can you have fun on a Saturday if you are sitting in a classroom?

Well, the answer is a very definite YES! During May and June, 10 employees from MPact participated in a Junior Management Development Programme that was presented by TSM Consulting.  The programme was implemented over a period of nine weeks and because of the workload of the employees they had to do it on Saturdays.  This group was really extraordinary, no doom and gloom from their side because it...
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