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Customer Service Training for Kaap Agri Petrol Attendants in PE

TSM Consulting was privileged to train the new Petrol Attendants of Kaap-Agri on the Customer Service Principles in Port Elizabeth. Kaap-Agri are the proud owners of three (3) new petrol stations situated in Stanford, Motherwell and Fig Tree. The three training sessions was a huge success, the Petrol Attendants enjoyed the full day sessions.They each received a learner guide and participated in gr...
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Building Sustainable Client Relationships Workshop

To show a consistent profitability and performance in a turbulent industry is not easy, every company need to have the ability to build and sustain high performance/sustainable relationships between managers, employees, suppliers and clients. To create this sustainability is not easy and it depends on a set of practices to build and sustain strong relationships among those who are critical to...
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Tips for the interview and creating a good impression

The objective of the interview is to convince the interviewer that you are the most qualified potential team member. Make a good first impression. Remember, your first impression may be the ONLY impression you make. You don’t get a second chance to make a first impression. Do your homework prior to the interview. Reading a company’s annual report, brochures, newsletters, and other material...
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Client Service Training for Kaap Agri Forecourt Attendants

Kaap Agri has been a valued client of TSM Consulting for many years. We are responsible for the client service training for all employees of Kaap Agri. Recently, the training has been extended and a tailor-made, client service training programme has been developed for Kaap Agri’s Forecourt Attendants. The feedback regarding these training sessions has been very positive with Forecourt Attendants ...
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Coaching

  Coaching Why Coaching? I suppose this question is easily formulated due to the uncertainty of this new age learning method. After listening to “The Coach” – Johan Brits – at a successful network breakfast seminar arranged by TSM Consulting, this uncertain term made much more sense! The most important step during Coaching is to choose the right Coach that will “fit” with comp...
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What does success mean to you?

It is almost the end of the year. The time that one normally reflects on what was achieved…  what still needs to be done, and what will be the new goals for the future . The following piece is quoted from the book – Zest for Life, written by Dawn Breslin, it is thought provoking and I would like to share it with you… “The Oxford Dictionary defines success as: “favourable outcome of ...
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Does career choices, leave you confused and scared?

TSM Consulting can assist with Career Counselling. TSM Consulting has the experience and appropriate counselling assessments to help your child in his/her choice in career decision-making. To enter the business world today can be very daunting to a newcomer especially fresh from school! TSM Consulting recognized the need to provide young people with the necessary insight into the possible ca...
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